Course Description

Executive Director, Life Long Learn Ingrid Crowther

Ingrid Crowther earned her Doctor of Education in Early Childhood and the Middle years. Her background includes teaching in early childhood, elementary school, university and college programs. She has presented at numerous childcare conferences both nationally and internationally. She has published articles in a variety of journals and has completed ten textbooks and a number of children’s books.http://lifelonglearn.com

Course curriculum

    1. Telephone Tips

    2. Effective Active Listening

    3. The Inquiry Call

    4. Role-Play Scenarios

    5. Resource

    1. General Facts

    2. Parents Evaluate Quality of Service on Several Factors

    3. The Golden Rules of Customer Service

    4. Customer Service Quiz

About this course

  • Free
  • 9 lessons
  • 0 hours of video content